Frequently Asked Questions

We need your vehicle's brand, model, year and variant, as well as the chassis number and a description or image of the part. A photo of your vehicle also helps us source the correct item.

Yes. We offer genuine OEM parts, quality aftermarket alternatives and verified used parts - all at different price points. Our team will present you with available options before any commitment.

Common parts are typically available within 1–3 business days. Rare or imported parts may take 5–14 days depending on the supplier. We'll keep you updated throughout the process.

Yes, we deliver to all seven emirates. Delivery timelines and fees depend on your location and the size of the order.

Absolutely. Our recovery service operates round the clock, 365 days a year - including weekends and public holidays. Call or submit a request through the app at any time.

Your vehicle is towed to our garage for a full inspection. We'll provide a detailed report and quote before any repair work begins.

Yes. We offer a complimentary vehicle inspection upon recovery. You'll receive a transparent breakdown of any required work at no obligation.

We provide coverage across all seven emirates - Abu Dhabi, Dubai, Sharjah, Ajman, Fujairah, Ras Al Khaimah and Umm Al Quwain.

We offer comprehensive maintenance services including oil changes, brake service, tire rotation, battery replacement, fluid checks, filter replacements and full vehicle inspections.

Service intervals vary by make and model. Generally, we recommend servicing every 10,000 km or 12 months, whichever comes first. We'll remind you when your next service is due.

Yes, we use genuine OEM parts for all maintenance work. We also offer quality aftermarket alternatives at competitive prices if you prefer.

Service times vary depending on the type of work needed. Standard services like oil changes can be completed within 1-2 hours, while more extensive repairs may take a full day. We always provide an estimated completion time when you book your service.

Our care plans are ideal for customers who are travelling or living abroad for extended periods and need someone to maintain and monitor their vehicle in UAE.

Silver covers basic maintenance checks. Gold adds battery and tyre monitoring, cleaning and detailing. Platinum includes all Gold features plus secure storage and priority response times. View the full breakdown on our Vehicle Care page.

Yes, you can upgrade your plan at any time. The price difference will be pro-rated based on the remaining period of your current plan.